My Resume
Experience
Member Services Representative
2017 - 2022
Orange County Realtors
Laguna Hills, CA
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Process new member applications and input them into the database while assisting members in finding solutions to issues.
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Leveraged insights from member interactions to identify pain points and opportunities for improved member experiences, contributing to more member-centered problem solutions.
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Collaborate with teams across departments to relay member feedback and ensure efficient, quality problem solving.
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Assist in the organization, setup, and execution of events for the company that brought in many sponsors and increased membership.
Education
Google UX Design Professional Certificate
2024 - Present
Google/Coursera
Online
Currently working through the Google UX Professional Certificate, gaining comprehensive expertise in user focused design principles, research methods, and practical application of UX design tools and techniques. Demonstrated ability to conduct user research, create both lo-fi and hi-fi wireframes and prototypes, and design intuitive interfaces, using industry best practices to deliver impactful and user-friendly digital solutions.
Associate of Science in
Web Design
2022 - Present
Saddleback College
Mission Viejo, CA
Studied both computer science and web design. Completed coursework in computer science, design principles, and psychology to build a strong foundation in creating user-centered digital experiences.
Associate of Arts in Liberal Studies
Accomplished in 2023
Saddleback College
Mission Viejo, CA
Achieved an Associate Degree in Liberal Arts, gaining a solid foundation in critical thinking, communication, and analysis through a diverse curriculum in humanities, social sciences, and natural sciences. Developed strong research and writing skills, ready for further academic and professional pursuits.
UCI Coding Bootcamp Certificate
March 2020 - May 2020
University of California Irvine
Irvine, CA
Completed a 12-week intensive program focused on gaining technical programming skills in HTML, CSS, Javascript, JQuery, Bootstrap, Node Js, MySQL, MongoDB, Express, Handelbars.js & ReactJS.
Bachelor of Arts in Cinema and Television Arts
Bachelor of Arts in American Studies
2013 - 2016
California State University Fullerton
Fullerton, CA
Graduated with a BA, double majoring in Cinema and Television Arts and American Studies. Gained expertise in media production and critical analysis, alongside a deep understanding of American cultural and historical contexts. Developed strong skills in storytelling, research, and interdisciplinary analysis, preparing for diverse career opportunities.
Professional skillset
User-Centered Design
Prototyping & Wireframing
Usability Testing
Information Architecture
User Research
Collaboration
Tools
Figma, FigJam
Photoshop, Premiere Pro, Lightroom
HTML, CSS, JavaScript, React
Visual Studio Code, GitHub, Eclipse